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FAQ

What does the 24-in-1 Starry Sky Projector do?

It projects a soft galaxy and starry sky onto your ceiling and walls, with multiple light modes and colors to create a calm, cozy atmosphere in any room.

How is it powered?

It is powered by USB, so you can use it with a standard USB adapter or power bank.

How long does shipping take?

Orders are processed within 1 to 3 business days. Delivery typically takes 7 to 15 business days. You will receive an order confirmation email, and your tracking number by email once your order ships.

Can I return it?

Yes. We offer a 90-day money-back guarantee. For non-defective items, the customer pays return shipping. If your item is damaged or defective, return shipping is free. Approved refunds arrive within 5 days.

What if my item arrives damaged?

Email us photos of the item and we will issue a full refund at no cost to you.

Need more help?

Email us at lumiview0926@gmail.com.

Privacy Policy

Last updated: October 26, 2026

Lumiview operates this store and website, including all related content, features, products and services (the "Services"). Lumiview is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, make a purchase, or communicate with us.

Please read this policy carefully. By using the Services, you acknowledge that you have read it and understand how your information is collected, used, and disclosed.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

Contact details: name, shipping and billing address, phone number, and email address.
Payment information: transaction details and payment confirmation. Payments are handled by secure third-party providers, and we do not store your full card details.
Order information: items you view, add to your cart, purchase, return, or cancel.
Communications: messages you send us, such as customer support emails.
Device information: browser, network connection, IP address, and time zone.
Usage information: how and when you browse the Services and which pages or products you view.

Where We Get Your Information

Directly from you, when you place an order, subscribe, or contact us.
Automatically, from your device through cookies and similar technologies.
From our service providers, who collect information on our behalf.

How We Use Your Information

Provide and improve the Services: process payments, fulfill and ship orders, handle returns and refunds, send order updates, and improve our store.
Marketing: if you subscribe, we send you news, discounts, and offers by email. You can unsubscribe at any time.
Security and fraud prevention: keep payments and shopping secure and detect fraudulent or malicious activity.
Communicating with you: provide customer support and respond to your questions.
Legal reasons: comply with applicable laws and valid legal requests, and enforce our terms and policies.

How We Share Your Information

We do not sell your personal information. We only share it when needed to run our store, for example:

With Shopify and service providers who help us with payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With marketing partners, to show you ads or offers, in line with their own privacy notices.
When you direct or consent to it, such as to ship your products.
In connection with a business transaction such as a merger, or to comply with legal obligations and protect our rights and the rights of others.

Cookies

We use cookies, which are small files saved in your browser, to keep your shopping cart working and to understand how our store is used. You can turn cookies off in your browser settings, but parts of the store may not work properly.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes information about your use of the Services in order to provide and improve them. Your information may be transmitted to and stored in countries other than where you live. To learn more about how Shopify uses your information and your rights, visit privacy.shopify.com.

Third-Party Websites and Links

The Services may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those sites, so please review their policies before sharing any information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your country. If you believe a child has given us their information, please email us and we will delete it.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. Please do not send sensitive information, such as full card numbers, to us by email. We keep your information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Delete your personal information.
Receive a copy of your information.
Opt out of marketing emails at any time using the unsubscribe link.
Opt out of targeted advertising, where applicable.

If you live in the UK or European Economic Area, you may also object to or request restriction of our processing, and withdraw your consent at any time. These rights are not absolute, and we may need to verify your identity before processing a request. We will not discriminate against you for exercising your rights. To make a request, email us at the address below.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may also lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. Where required, we rely on recognized transfer mechanisms to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

If you have any questions about this policy or want to exercise your rights, email us at lumiview0926@gmail.com.

Account

FAQ

What does the 24-in-1 Starry Sky Projector do?

How is it powered?

How long does shipping take?

Can I return it?

What if my item arrives damaged?

Need more help?

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FAQ

What does the 24-in-1 Starry Sky Projector do?

How is it powered?

How long does shipping take?

Can I return it?

What if my item arrives damaged?

Need more help?

Company Info

Subscribe to our newsletter

Address:

FAQ

What does the 24-in-1 Starry Sky Projector do?

How is it powered?

How long does shipping take?

Can I return it?

What if my item arrives damaged?

Need more help?

Privacy Policy

Personal Information We Collect

Where We Get Your Information

How We Use Your Information

How We Share Your Information

Cookies

Relationship with Shopify

Third-Party Websites and Links

Children's Data

Security and Retention

Your Rights and Choices

Complaints

International Transfers

Changes to This Policy

Contact

Return Policy

90-Day Money-Back Guarantee

How to Start a Return

Return Shipping

Refunds

Damaged or Defective Items

Contact

Terms of Service

Questions

Shipping Policy

Processing Time

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